Frequently Asked Questions
Everything you need to know about OSMO beauty and your orders.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, a second email with a tracking number will be sent so you can follow its journey.
Are OSMO products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All OSMO products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return policy on all products. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in its original packaging.
Are your beauty products safe for sensitive skin?
Our formulas are dermatologically tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.